Information and orientation services play a crucial role in the settlement and integration process of newcomers to Canada. By providing essential information about services, programs, resources, and rights available in their new country, these services help newcomers navigate their new environment. They also include cultural orientation, offering guidance on local customs, laws, social norms, and other aspects of daily life in Canada. This orientation can be provided individually or in group sessions, aiming to reduce newcomers' uncertainty and confusion. However, to remain effective, these services require regular updates to reflect changes in policies, programs, and available resources.

Information and orientation activities encompass a variety of services, such as providing settlement information at the local, regional, or national level, including housing, employment, healthcare, the legal system, banking services, financial management, as well as the process of becoming a Canadian citizen and the rights and responsibilities that come with it. This information can be delivered in various ways, including online, in print, in person during individual, family, or group orientation sessions, and through referrals to relevant information sources. Orientation sessions are often organized in accordance with resources such as "Orientation in Canada" information sheets or relevant local, territorial, or provincial resources, aiming to complement the national settlement information provided by the federal government.